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Support is a feature that is fundamental to quality customer service. Support provides an avenue for customers and potential customers to receive answers to their most pertinent questions about a product or service.
Web sites sometimes offer assistance to consumers or viewers.
Often there is a help button, a FAQS page, or you can e-mail the support team.
Other types:
help desks and call
centers
live feeds and static
documents
faqs and resource
libraries
email autoresponders
personal, one-to-one
feedback
e-mail newsletters
chat
An informed customer is your best customer. People that are unsure will not typically buy.
Customer support and complete satisfaction are critical in today's business world. Customers now have more options and are more inclined to explore other websites and spend their money elsewhere if their immediate needs are not met. With the advancement of technology it is critical for businesses to have support that is conducive to e-business. Customers, even though they are online, still want to be able to speak with or complain to a person about a product. If we are not up to speed in this important area of customer satisfaction, our customers will go to organizations that are.
The drawback to using this type of support is that we will move away from one-on-one personal contact and this could mean a loss of jobs for our current employees.
Is it more important to lower costs or save jobs?
Enhancing
E-Commerce With Sound
by Bill McCloskey
ClickZ, October 4, 2000
Customer service chat
iCall Pro
Instant Service
Live Person
ServiSoft
Free Alternative to Human Click and Live Person
LB learned that Human Click and Live Person are ending their free services soon. She posted this thread on the OutFront Lounge to find out if there are some good alternatives that are still free. Lots of good answers here.
Compaq, one of Support.com's customers
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